If you would like any help with your application, please contact Hugh Abbott (during business hours) on our B2E Support line - tel: 07917 322 808
Do you have experience of working as a resource or capacity planning manager in either call centres or back offices?
Our client is looking for a strong capacity planning manager ideally with experience in Financial Services.
The successful candidate will possess strong analytic skills, experience in operational resource capacity and proven management skills with the ability to optimise team performance and development.
Responsible for determining the production capacity need of an engagement to meet changing demands from its end client. Understand how the business operates and plans for future capacity requirements. Undertakes planning activities to ensure targets are met and optimises production efficiency, case flow and resource.
Successful candidates will be able to demonstrate:
The following skills and experience will also be beneficial to your application: