B2E Consulting

  • DB-4323; Business Analyst, IT Service Desk Migration

    South Coast
    Length of role
    3 months +
    Start Date
    Placement Type (I/P/I2P)
    Advertised Rate
    £ comp
  • B2E Support Line

    If you would like any help with your application, please contact Hugh Abbott (during business hours) on our B2E Support line - tel: 07917 322 808

    Role Summary

    Do you have experience of working as a Business / Systems Analyst to define requirements for Service Desk Management Solutions?


    Our Financial Services client immediately requires an experienced Business Analyst to review define new requirements for a new IT Service Desk Management solution.


    The suitable candidate will possess a well-round BA skillset and have specific experience of defining requirements for IT Service Desks.  Experience of migrating to new service desk platforms would be hugely advantageous. Financial Services experience is not mandatory. 


    Whilst the scope of the initial role relates to the 'discovery & definition phase', there is likely to be an opportunity to remain with the project team for subsequent delivery and migration phases throughout the first half of 2019.


    This role will primarily be based at the client's offices in the South Coast, with the flexibility to work remotely for approx. 1 day per week.

    Mandatory Requirements

    Successful candidates will be able to demonstrate:

    • Strong BA Skillset:  5 years + BA experience, with a strong appreciation of BA methodologies (e.g. Prince 2, Waterfall, Iterative (RUP) and Agile (SCRUM) with the ability to use or pick up appropriate BA tools and approaches to match the requirement (e.g. BPMN, Use Case, Wireframes, MOSCOW).
    • IT Service Desk Experience: Previous experience in defining requirements and options for IT Service Desk solutions, Experience of migrating to new service desk platforms would be hugely advantageous.
    • Corporate Sector experience:Demonstrable track record of operating effectively and autonomously in fast paced, complex, corporate systems environments to fixed deadlines

    Optional Requirements

    The following skills and experience will also be beneficial to your application:

    • Industry experience:  Financial Services industry experience.
    • Qualifications:  Qualified through experience or training in BA Methodologies (e.g. ISEB, IIBA, CBAP, CCBA).

    Data Privacy

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