If you would like any help with your application, please contact Hugh Abbott (during business hours) on our B2E Support line - tel: 07917 322 808
Do you have experience of working as a Business Analyst to define the requirements for new contact centre telephony and supporting technology solutions?
Our Financial Services client immediately requires an experienced Business Analyst to define the business and IT requirements for a new front-to-back telephony solution for its UK contact centres.
The scope of the opportunity includes an analysis of the current legacy estate, input into the TOM and supporting processes, and definition of the business and IT requirements to be included in the RFP for the provision of new telephony and supporting technologies.
The suitable candidate will have multiple full project lifecycle experience in implementing new contact centre platforms, with a good understanding of latest contact centre solutions, and an appreciation of the challenges and complexities involved in migrating from legacy to target platforms.
Whilst the scope of the initial role relates to the 'discovery & definition phase', there is likely to be an opportunity to remain with the project team for subsequent build and deploy phases throughout 2019.
This role will primarily be based at the client's offices in the South Coast, with the flexibility to work remotely for approx. 1 day per week.
Successful candidates will be able to demonstrate:
The following skills and experience will also be beneficial to your application: