B2E Consulting

  • DB-4324; Business Analyst, Contact Centre Migration Programme

    Location
    South Coast
    Length of role
    3 months +
    Start Date
    ASAP
    Placement Type (I/P/I2P)
    Interim
    Advertised Rate
    £ comp
  • B2E Support Line

    If you would like any help with your application, please contact Hugh Abbott (during business hours) on our B2E Support line - tel: 07917 322 808

    Role Summary

    Do you have experience of working as a Business Analyst to define the requirements for new contact centre telephony and supporting technology solutions?

     

    Our Financial Services client immediately requires an experienced Business Analyst to define the business and IT requirements for a new front-to-back telephony solution for its UK contact centres.

     

    The scope of the opportunity includes an analysis of the current legacy estate, input into the TOM and supporting processes, and definition of the business and IT requirements to be included in the RFP for the provision of new telephony and supporting technologies.

     

    The suitable candidate will have multiple full project lifecycle experience in implementing new contact centre platforms, with a good understanding of latest contact centre solutions, and an appreciation of the challenges and complexities involved in migrating from legacy to target platforms.

     

    Whilst the scope of the initial role relates to the 'discovery & definition phase', there is likely to be an opportunity to remain with the project team for subsequent build and deploy phases throughout 2019.

     

    This role will primarily be based at the client's offices in the South Coast, with the flexibility to work remotely for approx. 1 day per week.

    Mandatory Requirements

    Successful candidates will be able to demonstrate:

     

    • Strong BA Skillset: 5 years + BA experience, with a strong appreciation of BA methodologies (e.g. Prince 2, Waterfall, Iterative (RUP) and Agile (SCRUM) with the ability to use or pick up appropriate BA tools and approaches to match the requirement (e.g. BPMN, Use Case, Wireframes, MOSCOW).
    • Contact Centre SME: Multiple full project lifecycle experience in implementing new contact centre platforms, with a good understanding of latest contact centre solutions, and an appreciation of the challenges and complexities involved in migrating from legacy to target platforms.
    • Corporate Sector experience: Demonstrable track record of operating effectively and autonomously in fast paced, corporate environments to fixed deadlines 

    Optional Requirements

    The following skills and experience will also be beneficial to your application:

     

    • Industry experience: Financial Services experience would be advantageous but is not mandatory.
    • Qualifications: qualified through experience or training in BA Methodologies (e.g. ISEB, IIBA, CBAP, CCBA).

    Data Privacy

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