B2E Consulting

  • PH-4334; ITIL Service Readiness Manager, Robotics

    London or Cardiff
    Length of role
    3 months+
    Start Date
    Placement Type (I/P/I2P)
    Advertised Rate
    £ comp
  • B2E Support Line

    If you would like any help with your application, please contact Hugh Abbott (during business hours) on our B2E Support line - tel: 07917 322 808

    Role Summary

    Do you have experience of working as a ITIL Service Readiness Manager?


    Our client, a leading consulting firm, requires an experienced ITIL Service Readiness Manager to define methods and processes for their robotics operations centre.


    The successful candidate is required to build the fundamental Service Readiness framework within the operations centre, and support wider programme needs in building a world-class operations centre. The candidate would support the wider programme engagement from a service management perspective ensuring that the as-is is understood, and then a key plan detailing the necessary steps that must be progressed to underpin the framework. 

    Key Accountabilities

    Reporting to the Principal Service Readiness Manager you will be primarily accountable for a Service Readiness workstream for one phase of the network transformation programme, acting as the key point of contact between project teams and the business. 


    Accountabilities include:

    • Providing latest market update on best ITSM Class

      a.    ITIL v4 (on its release)

      b.    ITIL vs eTOM

      c.    ITIL vs SIAM vs DevOps Models

    • Reviewing current processes/service and seeking the way forward

    • Outlining Priorities to achieve ITIL Framework

    • Planning how ITIL Foundation/Methodologies will be implemented

    Mandatory Requirements

    • Experience: 5+ years ITSM operational experience

    • Operating Environment: Experience of delivering work in dynamic, fast paced and challenging corporate environments

    • Qualifications: ITIL v3 Foundation 

    Optional Requirements

    • RPA Operational Experience
    • ISO 20000 accreditation and auditing, as later phase of the project will be to gain this accreditation

    Data Privacy

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